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FAQs
Troubleshooting
Adobe applications
What does ‘optical’ and ‘metrics’ kerning mean in Adobe applications?
Some applications – like InDesign – allow you to choose between ‘optical’ kerning and ‘metrics’...
Can I embed Fontsmith fonts into a PDF?
You can embed and make PDF documents with Fontsmith fonts. Our fonts are built with the industry standard...
Why do the straight stems of the I, i, l (el) or 1 appear bolder than the rest of the font in a PDF?
The Adobe Acrobat software adds 1 pixel to any vector shape that it interprets as a ‘Thin Line’. To resolve...
When I open my Adobe App, it states that it can not find the fonts, even though the fonts are installed on the system.
If the document was created by another font user, it is most likely that this user was is using the same...
I am using the TrueType font files in Mac Indesign and the style link short-cuts do not work. Is this right?
Unfortunately yes. TrueType font style linking will not work in the Mac version of Indesign 2018 and...
Indesign does not list my Book weight correctly when using the ‘Find Font’ feature. How can I change my Book font without causing issues to my artwork?
Updating your artwork is pretty simple and straightforward but it's important to be aware that in some...
Microsoft applications
Why do the fonts look odd in PowerPoint?
Things are improving with PowerPoint but there are still some support issues surrounding the use of...
Why don’t all the font weights show up in my font menu?
Microsoft programs use a different name convention to Adobe and Apple. MS groups fonts into a family of...
Can I embed Fontsmith fonts into a MS Office document?
Our fonts are built with the industry standard ‘Print and Preview’ embedding setting. MS Office only...
Why are some font weights displaying incorrectly in Microsoft 2016?
There are some irregular font weight display issues with MS Office 2016 and specifically with the OpenType...
Can I embed a font in MS Office for editable embedding?
It is possible to embed a font into an MS Office document so that another person receiving the document can...
Windows 7 states that the font “Does not appear to be a valid font”.
This is an issue caused by how the Windows operating system handles font installation. You will receive...
Can I send a Word or Powerpoint document to another PC to edit the document?
Yes, you can send a Word or Powerpoint document to another another computer for editing but to ensure that...
When I try to install a font, my PC say’s that the font is ‘Invalid’. How can I stop this message appearing and install the font?
This message can appear from time to time but rest assured that our font files are completely valid and...
Saving an MS Word document as a PDF on a Windows PC will only save the fonts as bitmap images. I would like to save them as selectable text. How?
On a Windows PC, Microsoft Word will only embed the TrueType font format as selectable text in a PDF.On a...
Windows 10 > ‘Font cannot be deleted because it is in use’. They are not ‘in use’. What can I do?
It is common for Windows to complain that a ‘Font cannot be deleted because it is in use’ even though it is...
Font kerning is not working in Word. How can I fix that?
Kerning in Word is widely known to be quite temperamental. The most common fix to this issue has been to...
Font cache
Font cache
The operating system and certain applications use font caches to keep track of the fonts that are installed...
Common errors and font info
Fontbook states that ‘Problems are found with some of the fonts during validation’. Can I still install and use these fonts on my computer with Fontbook?
Yes, you can continue to use the font files on your computer without any issue. If you continue to install...
I see white gaps or double spaces between words and apostrophe’s within my email software. Is there a fix for this?
There is a known issue with Outlook Express 2007 and the advice from Microsoft’s support team is to...
In the MS Office font menu, the font name preview is not working and displaying as a box with an X in it. Is this normal?
This box is where a preview of the font should be displayed. This often occurs when MS Office looks for a...
The underline of the typeface looks heavy when compared to the font weight. Is this normal?
Within all of our fonts we specify the thickness or weight value of the underline so that it can be...
Can I use your fonts in Google docs?
Unfortunately at this time, Google does not permit the use of any non-Google typefaces within Google docs.
How can I access the fonts OpenType features in Apple apps such as Text Edit, Pages and Keynote?
Apple applications use the 'Typography' pallet which can be accessed with Cmd + T or by simply clicking...
My Xerox Phaser printer prints an error message when printing a Fontsmith OpenType font from MS Word. Can you help?
If your printer has printed an error similar to this: ERROR: invalidfontOFFENDING COMMAND:...
Issue printing TrueType fonts from a Mac with a Xerox 7500 printer?
We have identified that in some printer set-ups, there is an issue with printing TrueType fonts in a Mac...
Email
Can I use Fontsmith fonts within email applications?
Our recommendation for mail software has always been that you should use a default system font. Using...
Can I use a Fontsmith font in an e-mail signature?
It is possible to use our typefaces in an email signature, but you must make the signature as an image file...
Languages
Which languages are covered by the Standard character set?
Our Standard fonts provide support for Latin-based languages only. The character set is designed to cover...
Which languages are covered by the Pro character set?
Our Pro fonts provide support for Latin, Cyrillic and Greek languages. In addition, the Pro fonts provide a...
Which languages are covered by the Arabic character set?
Our Arabic fonts provide support for Arabic and Basic Latin-based languages only. The character set is...
How can I access Greek or Cyrillic and other language characters on my computer?
In Adobe CS: When setting a small amount of text you can access the characters via Type > Glyphs and...
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