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FS Albert
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FS Pele
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FAQs
Ordering
Payment methods
Which payment methods do you accept online?
Payments are processed by Stripe and are secure. When payment has been cleared, you will be taken to our...
Can I pay by invoice if I don’t have a company credit card?
Please contact us through the support form. We will send you an invoice for payment. All fonts will be...
Can I pay by bank transfer?
Please contact us through the support form. We will email you a form for your details. Once received, we...
Can I open an account with you?
Please contact us through the contact form. We will email you a form for your details. Once received, we...
Why is my credit card payment failing?
Please ensure you enter the billing address that the card is registered to. For example, if you are using a...
Currencies
Can I pay in other currencies?
We don’t have separate pricing for other currencies. We only sell in Pound Sterling (GBP).
VAT (Value Added Tax)
Why am I charged VAT?
Value Added Tax (VAT) is charged on software goods purchased by customers online. This is a government tax...
Discount codes
Do you offer discount codes or promo codes?
If you have signed up to our TypeNotes newsletter or follow us on Facebook Twitter or Instagram, you may...
Can we get a discount if we are a small registered charity?
Fontsmith supports charities and are happy to help where we can. Contact us through the support form and we...
Invoices and receipts
Do I get an invoice/receipt?
Yes, when your online payment has been processed successfully, you will be able to download a receipt from...
Can I get a copy of my invoice?
Please contact us through the contact form.
Distributors and resellers
I am a software distributor and reseller, can I buy Fontsmith products for resale?
No, fonts may not be purchased for the purpose of resale. Fontsmith does not sell fonts through...
Returns policy
I bought the wrong font or licence, can I get it exchanged?
Fonts cannot be replaced if wrongly ordered. You accept that following a successful purchase, the font...
I bought the font in error, can I get a refund?
Fonts cannot be replaced if wrongly ordered. You accept that following a successful purchase, the font...
Pricing
How much do fonts cost?
Every Fontsmith font is unique in both design and cost. When you add your chosen font/s to the basket and...
Why are ‘Pro’ fonts more expensive?
Our Pro fonts have Latin, Cyrillic and Greek character sets as well as many other advanced typographic...
Delivery
My order went through, where are my fonts?
When your online payment has been processed, you will be directed to the download section and will be able...
I’ve ordered fonts for someone else, how do they get the fonts?
If you purchase the fonts for someone else, you will be directed to the download section where you will be...
I’ve lost my fonts, can I download them again?
Please contact us through the support form with details of your order. We will email the fonts to you or...
How will the fonts be sent?
When your online payment has been processed, you will be directed to the delivery page and will be able to...
Upgrading fonts
Can I upgrade my font licence after I buy?
Yes, no problem. Please contact us through the support form. We will issue you with a discount code that...
Formats and versions
Which format should I choose for desktop use?
Our desktop fonts are available to license in either OpenType or TrueType format. Both formats are...
Can I use OpenType fonts on a Mac and a PC?
OpenType fonts work in most applications but there are some minimum requirements listed...
In which formats are your webfonts supplied?
Our webfonts are delivered in WOFF and WOFF2 formats. WOFF and WOFF2 font files are supported by all...
Which formats are used on mobile apps?
Our mobile app fonts are suitable for embedding in mobile apps and are delivered in OpenType and TrueType...
Should I select the Standard or Pro version?
On our website the terms 'Standard' and 'Pro' refer to the character set included within the font files.Our...
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