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In the MS Office font menu, the font name preview is not working and displaying as a box with an X in it. Is this normal?

This box is where a preview of the font should be displayed. This often occurs when MS Office looks for a script or language that does not exist within the font file. Please send us a support form if you see this : https://www.fontsmith.com/support/form 

We can provide you with a set of font files that resolves this display issue.

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